Return Policy
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Hassle-free returns & exchanges within 30 days of purchase.
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We will provide postage free of charge for domestic returns.
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Items must be in original condition.
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If your order arrives damaged or not as expected, please contact us and we’ll make it right.
We will provide free return shipping labels for U.S. returns, international labels must be paid for by the customer.
Ordering & Shipping
Do you offer free shipping?
Yes - all U.S. orders automatically receive free shipping. International orders over $250 USD ship for free.
How long does it take to receive my order?
Processing: Orders are typically processed and shipped the very next business day.
Domestic Shipping: Most domestic orders arrive within 3 to 5 business days after shipping.
International Shipping: International shipping times can vary, but on average our international orders arrive within 1 to 2 weeks after they ship, depending on the destination and local customs processing.
Where do you ship from?
We ship from our studio in Boise, Idaho. The pearls are grown and harvested at our farm on Takaroa, then brought to our studio where they are prepared as finished pieces.
Do you ship internationally?
Yes, we ship our products all over the globe.
International shipping is free on orders over $250.